Frequently asked questions

Request a business account on our website with your company details and registration number (Chamber of Commerce). We will review your request as soon as possible. Once your account has been approved, you can log in and order.

We supply all businesses that resell or offer our products, such as shops, supermarkets, Asian food stores, hospitality businesses, webshops, market traders and vending machine operators. You need a valid company registration number.

We may decline a request if:

• no valid registration number has been provided or the company is not active;
• the request comes from a private individual;
• the details are incomplete or incorrect;
• the company does not fit our business target group;
• there have been payment problems in the past.

Not sure? Feel free to contact us.

Innovative Bites is a wholesaler and only supplies businesses. Our prices are therefore only visible to customers who are logged in.

Yes, the minimum order value is € 500 excl. VAT per order. Deposit does not count towards this amount.

Yes, on request. Do you order large quantities or full pallets, or are you a wholesaler yourself? Ask us for our prices via sales@innovativebites.nl or send a WhatsApp to +31 6 31 90 01 23.

No, you order by the case. The number of units per case is shown with each product, together with the price per unit. Half cases or mixed cases (different flavours in one case) are not possible.

Use Quick order. It shows our entire range in one list: enter the quantities and add everything to your cart in one click.

Yes. Our prices may change, for example due to changing purchase prices and inflation. A product that costs € 1.00 now may become more or less expensive later. The current prices are always shown on the website and in the price list in My account. You pay the price that applies at the moment you order.

By default, prices are shown excluding VAT. With the Excl. VAT / Incl. VAT button at the top of the website you can also view prices including VAT. In your cart, amounts are always shown excluding VAT.

Please contact us as soon as possible via sales@innovativebites.nl. As long as your order is not yet on its way, we will gladly see what is possible. Cancellation is only possible with our written consent.

We prefer that you order through the website yourself. That way your order is processed fastest and with the fewest mistakes. Is it a large bulk order or full pallets? Then you can also call or send a WhatsApp to +31 6 31 90 01 23.

Yes. Do you have several shops, delivery addresses or colleagues who place orders? Contact us via sales@innovativebites.nl and we will arrange it together.

Yes. Are you looking for a product that is not in our range? Let us know. We will gladly see whether we can import it for you.

Yes, if you are a customer. The price list is only available to customers with an account. Not a customer yet? Request a business account.

As a customer, you will always find an up-to-date price list in My account, with your own prices, EAN codes, units per case and stock status. You can download it as an Excel file or print it and save it as a PDF. Because the list comes straight from the webshop, it is always up to date.

Yes. As a shop, after logging in you will see a recommended retail price per unit with each product, including VAT, together with the margin you make on it. This lets you set your shelf prices quickly. The recommended price is non-binding: you choose your own selling price.

Yes. Download the price list as an Excel file in My account. For each product it contains the category, brand, product name, EAN code, units per case and the price per case and per unit. This way you can quickly add products to your till or stock system. The EAN code is also shown with each product on the website.

You can change your company details and addresses yourself in My account. We are notified automatically.

Do you want to close your account? Click Close account in My account. You then have 30 days to change your mind. After 30 days your account and details are removed from our records. We keep order and invoice data for 7 years, because this is required by law.

We deliver within 5 working days after your order.

We deliver Monday to Friday with our own fleet, right to your door, between 08:00 and 18:00. Would you like to agree on a morning or afternoon? Just contact us.

Someone must always be present to receive the delivery, because the delivery note has to be signed.

We deliver on roll containers, in loose cases or on pallets, depending on the size of your order. Do you have a preference, for example because you have little space or a loading dock? Let us know.

Yes. We deliver throughout the Netherlands and to businesses in other EU countries. If you order from another EU country, choose Transport by arrangement at checkout. After your order we will contact you to agree on transport and its costs. You can also arrange your own transport. The minimum order value of € 500 excl. VAT also applies to orders from abroad. Outside the EU you cannot order online, because customs documents and import duties apply. Email us at sales@innovativebites.nl and we will send you a personal quote.

Yes, collection is possible. Please contact us first to agree on a time. The minimum order value of € 500 excl. VAT also applies to collection.

We do our best to deliver everything you order. A product may be out of stock at the moment your order is processed. We therefore always send you the final order by email. It may differ from the order you placed on the website.

You pay by invoice. The payment term is 14 days after the invoice date.

Yes. If you pay in cash on delivery, you get a 1% discount on the invoice amount.

Candy, snacks and soft drinks are subject to 9% VAT. Products containing alcohol are subject to 21% VAT.

If you do not pay on time, we will first send one or more reminders by email and/or contact you by phone. If payment is still not made, we will hand the claim over to a debt collection agency.

Under our general terms and conditions, you are in default immediately after the 14-day payment term. You then pay interest of 1% per month on the invoice amount (including VAT), with part of a month counting as a full month. In addition, all collection costs, both extrajudicial and judicial, are for your account. As long as a payment is outstanding, we cannot process new orders. The total amount can therefore increase considerably. Having payment problems? Contact us as soon as possible and we will look for a solution together.

Yes. If you are a business in another EU country, such as Belgium, Germany or France, with a valid VAT number, VAT is reverse-charged. Delivery outside the Netherlands is always by arrangement, so please contact us first.

Check your delivery immediately upon receipt. Is anything damaged, wrong or missing? Report it to us within 24 hours of delivery via sales@innovativebites.nl, preferably with a photo. We will then arrange a replacement delivery or a credit note.

Returns are only possible after consultation and with our approval. Please contact us first. The transport costs of a return shipment are for your account, unless agreed otherwise. Items ordered specially for you cannot be returned.

Yes. We import and sell our products in accordance with Dutch and European food regulations. This means, among other things:

• Innovative Bites is registered with the NVWA (Netherlands Food and Consumer Product Safety Authority) as a food business.
• Every product is fitted with a Dutch label sticker on import, in accordance with the European labelling rules (Regulation (EU) No 1169/2011).
• The mandatory warnings are on the label, for example for energy drinks, colourings and sweeteners.
• Every delivery is traceable per batch (lot number and best-before date).
• Products are stored and transported in accordance with the manufacturer's instructions.
• We charge the statutory deposit on cans and bottles.
• We only sell alcohol to businesses, with a clear 18+ label.

Yes. All our products are fitted with a Dutch label sticker on import, so you can sell them in your shop straight away. The sticker shows in Dutch:

• the product name;
• the list of ingredients, with allergens clearly highlighted;
• the nutritional values per 100 g or 100 ml;
• the net quantity;
• the best-before date and the batch or lot number;
• storage and usage instructions, where needed;
• the country of origin;
• the name and address of the importer in the EU;
• the mandatory warnings.

You can also find the ingredients and nutritional values on the website, with each product under Ingredients and nutrition.

All legally required warnings, such as:

• Energy drinks: "High caffeine content. Not recommended for children or pregnant or breast-feeding women", with the caffeine content.
• Certain colourings (E102, E104, E110, E122, E124 and E129): "May have an adverse effect on activity and attention in children."
• Sweeteners: "with sweetener(s)" or "with sugar(s) and sweetener(s)", and where needed "excessive consumption may produce laxative effects".
• Alcohol: the alcohol percentage.

Because every delivery is traceable per batch, we know exactly which customer received which batch. In the event of a recall, we contact you immediately and arrange together what needs to be done.

In the Netherlands, a deposit of € 0.15 per unit applies to cans and plastic bottles (such as Gatorade and Powerade). Each product shows how much deposit is added per case. In your cart, on the order and on the invoice, the deposit is shown as a separate line. No VAT is charged on it and it does not count towards the minimum order of € 500.

You in turn charge the deposit to your own customers. They get it back when they return the empty packaging.

We only sell products containing alcohol to business customers. These products have a red 18+ label on the website. If you resell them, the statutory minimum age of 18 applies (NIX18).

Yes. All our products are genuine branded products.

No, we do not take back empty cans and bottles ourselves. The deposit runs through the national deposit system. If you want to accept empty packaging from your customers as a shop, you arrange this through that system.

No. You may not copy the product photos and product texts from our website for your own webshop, social media or other channels without our written permission. In the event of misuse, we reserve all rights, including the right to claim damages.

Yes, you may. Please follow the rules of the platform and the legal rules for food, such as the labelling rules.

Yes, we do. Ask us via sales@innovativebites.nl or WhatsApp and we will see what suits your shop.

Yes. On the product page you can see in the categories and under Specifications whether a product is halal or kosher. Products containing alcohol have a red 18+ label and are in the Alcohol 18+ category.

Sign up for our newsletter in My account. You will then be the first to receive new products, deals and seasonal favourites.

Email sales@innovativebites.nl or send a WhatsApp to +31 6 31 90 01 23. We usually respond within one working day.